Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

HLTHIR601B Mapping and Delivery Guide
Develop and implement strategies to enhance client safety

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency HLTHIR601B - Develop and implement strategies to enhance client safety
Description This unit describes the skills and knowledge required to develop and implement communication strategies to enhance the inclusion of clients and carers in planning and delivering health care services and to support honest communication with clients relating to risk and adverse events
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application Application of this unit should be contextualised to reflect specific legal and ethical requirements and issues relevant to the workplace, role and function
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Promote partnerships between client and service provider
  • Develop strategies for staff to include clients and carers in planning and delivering health care services
  • Identify and support opportunities for staff to involve clients and carers in their care and treatment
  • Assist and support staff to clarify and respect the rights of clients and carers through all stages of tests, procedures and treatments
  • Assist and support staff to clarify and respect the choices of clients and carers in planning and delivery of health care services
  • Identify ways in which clients, carers and the community can contribute to improving health care services
  • Support staff to ensure clients and carers are encouraged to ask questions and provide feedback about delivery of health care services
  • Provide staff with strategies and techniques to ensure clients and carers are effectively educated about their condition, treatments and available health care services
  • Provide staff with appropriate training and resources to support the provision of culturally and linguistically appropriate services
  • Create environments and structures to support optimal client and community involvement in health service planning and delivery
       
Element: Enhance client understanding of risk
  • Ensure clients and carers are provided with quality information relating to risks involved relating to their health, proposed treatments and ongoing service delivery
  • Ensure clients are supported as required to make informed decisions about proposed treatments and ongoing service delivery
  • Support the provision of information about the beneficial and harmful effects of care and treatments according to individual circumstances and priorities
  • Ensure staff understand the importance of obtaining consent from both ethical and risk management perspectives
       
Element: Manage communication relating to adverse events
  • Establish clear processes for managing adverse events and near misses within scope of work role
  • Develop open disclosure guidelines based on National Open Disclosure Standard
  • Ensure staff know the open disclosure guidelines and how they apply to their work role
  • Support staff to apply open disclosure guidelines when clients suffer adverse events and/or near misses
  • Ensure clients and carers are supplied with information about available support services
  • Ensure emotional and trauma support services are provided to clients, carers and staff who have been involved in an adverse event or near miss
  • Disseminate information about learning from adverse events and near misses throughout the organisation
  • Foster community awareness of the occurrence of adverse events to enhance client involvement in health care services
       
Element: Evaluate effectiveness of client safety strategies
  • Conduct regular organisation self-assessments in relation to cultural and linguistic competence
  • Evaluate effectiveness of strategies to involve clients and carers in planning and delivery of health care services
  • Evaluate effectiveness of strategies to prevent, manage and communicate adverse events and near misses
  • Seek client feedback on an ongoing basis and incorporate into evaluation strategies
  • Identify opportunities for improvements in practices and processes impacting client safety
  • Provide feedback and recognition to staff to establish and maintain behaviour and attitudes that support and enhance client safety
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the particular workplace

Assessment involves access to an appropriate workplace or simulated realistic workplace setting, using relevant organisation policy, guidelines, procedures and protocols

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Effective methods for educating clients about their conditions

How client decisions are influenced by the way risk information is presented

How clients can be involved in educating health care providers

How to apply decision support service models to accommodate decisions based on individual preferences or cultural and religious beliefs

How to engage consumers, clients and carers at every level of health care service delivery and involve them in health improvement activities

How to evaluate the beneficial and harmful effects of care and treatments

Key principles underpinning partnerships with consumers, clients and carers

Models and characteristics of treatment decision-making

National Open Disclosure Standard

Relative effectiveness of methods for communicating risk information to clients and carers

Role and responsibilities of the organisation in open disclosure

Role of clinical risk management and quality improvement processes in open disclosure

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Actively seek suggestions from clients and carers on improvements to health care

Develop a variety of methods to foster routine collaboration between health care providers and their clients and carers

Establish clear processes for managing adverse events and near misses in their organisation

Foster community awareness of the role clients and the community can play in improving health care and making the health care system safe

Incorporate principles of open disclosure into organisation guidelines

Integrate risk information into client information materials

Provide guidance and coaching to clients in decision-making, communicating with others, accessing support and handling pressure

Provide reports to staff about the importance of engaging clients and carers in health care delivery

Provide training to staff in the appropriate use of decision aids

Promote opportunities to address waste minimisation, environmental responsibility and sustainable practice issues, including practices to ensure efficient use of resources

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Client's rights may include:

Treatment with reasonable care and skill

Right to refuse medical treatment

Confidentiality of information

Access to information held about them including medical records, registers

Right not to be discriminated against

Right to make a complaint

Right to be involved in decisions regarding treatment and care

Legal obligations and requirements may relate to:

Privacy

Anti-discrimination

Consent to medical treatment

Duty of care

Release of patient information, including medical and other clinical records

Coroners Act

Child protection

Industrial relations

Trade practices

Poisons legislation

Retention of human tissue

Equal Employment Opportunity

Occupational health and safety

Infection control

Contractual obligations

Licensing laws

Consent of client may include:

Written

Verbal

Implied

Available support services may include:

Emotional support

Advocacy

Complaint information

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop strategies for staff to include clients and carers in planning and delivering health care services 
Identify and support opportunities for staff to involve clients and carers in their care and treatment 
Assist and support staff to clarify and respect the rights of clients and carers through all stages of tests, procedures and treatments 
Assist and support staff to clarify and respect the choices of clients and carers in planning and delivery of health care services 
Identify ways in which clients, carers and the community can contribute to improving health care services 
Support staff to ensure clients and carers are encouraged to ask questions and provide feedback about delivery of health care services 
Provide staff with strategies and techniques to ensure clients and carers are effectively educated about their condition, treatments and available health care services 
Provide staff with appropriate training and resources to support the provision of culturally and linguistically appropriate services 
Create environments and structures to support optimal client and community involvement in health service planning and delivery 
Ensure clients and carers are provided with quality information relating to risks involved relating to their health, proposed treatments and ongoing service delivery 
Ensure clients are supported as required to make informed decisions about proposed treatments and ongoing service delivery 
Support the provision of information about the beneficial and harmful effects of care and treatments according to individual circumstances and priorities 
Ensure staff understand the importance of obtaining consent from both ethical and risk management perspectives 
Establish clear processes for managing adverse events and near misses within scope of work role 
Develop open disclosure guidelines based on National Open Disclosure Standard 
Ensure staff know the open disclosure guidelines and how they apply to their work role 
Support staff to apply open disclosure guidelines when clients suffer adverse events and/or near misses 
Ensure clients and carers are supplied with information about available support services 
Ensure emotional and trauma support services are provided to clients, carers and staff who have been involved in an adverse event or near miss 
Disseminate information about learning from adverse events and near misses throughout the organisation 
Foster community awareness of the occurrence of adverse events to enhance client involvement in health care services 
Conduct regular organisation self-assessments in relation to cultural and linguistic competence 
Evaluate effectiveness of strategies to involve clients and carers in planning and delivery of health care services 
Evaluate effectiveness of strategies to prevent, manage and communicate adverse events and near misses 
Seek client feedback on an ongoing basis and incorporate into evaluation strategies 
Identify opportunities for improvements in practices and processes impacting client safety 
Provide feedback and recognition to staff to establish and maintain behaviour and attitudes that support and enhance client safety 

Forms

Assessment Cover Sheet

HLTHIR601B - Develop and implement strategies to enhance client safety
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

HLTHIR601B - Develop and implement strategies to enhance client safety

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: